This is the most important part for daily usage.

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Step 1: Create Query

• Enter basic details to create the query.

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Step 2: Add Quotation

• Create a quotation with pricing details.
• Share with customer via email (if email is available).

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Step 3: Customer Accepts Quotation

• Mark quotation as Accepted once confirmed.

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Step 4: Add Payment

Fill the following:

• Payment Type → Partial or Full payment.
• Payment Mode →
  • Payment Form
  • Credit Card
  • Debit Card
  • Paid in Store
  • Interac
  • Cheque
• Amount → Enter amount received.
• Documents → Upload payment proof if required.

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Step 5: Send to Billing Queue

• Send the query for payment processing.
• This will be handled by the Manager.

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Step 6: Payment Approval

• Wait for manager approval from billing queue.

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Step 7: Attach Tickets

• Upload single or multiple tickets.

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Step 8: Send Tickets to Customer

• Share tickets with customer.
• This action marks the query as Completed (Query Done).

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Daily Usage Guide

• Always update query after each action
• Track quotation status regularly
• Ensure payment is properly recorded
• Do not mark complete without sending tickets

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Best Practices

• Add clear remarks for every action
• Upload documents when required
• Double-check passenger details before ticketing