Chat

1. Overview

The Internal Chat module allows agents to communicate with other users through direct messaging within the system.

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2. Accessing Chat

1. Navigate to the Chat module from the sidebar
   → Opens the chat panel with Chats and Groups tabs
2. By default, the Chats tab is selected
   → Displays all recent direct conversations

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3. Starting a New Chat

1. Click on New Chat (top-right)
   → Opens the user selection panel
2. Search for a user using the search bar
   → Filters users instantly
3. Select a user
   → Starts a new direct conversation

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4. Sending Messages

1. Select a conversation from the chat list
   → Opens the chat window
2. Type your message in the input field
   → Prepares message for sending
3. Click send
   → Message is delivered instantly

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5. Chat Features

• Reply to Message
  → Respond to a specific message within a conversation
• Reactions
  → Add quick emoji reactions to messages
• Read & Delivered Status
  → Shows whether a message is delivered or read
• File Sharing
  → Upload up to 4 files with a maximum size of 5 MB each

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6. Search Functionality

• Use the search bar in the chat panel
  → Quickly locate users or conversations

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7. Limitations for Agent

• Cannot create group chats
• Can only access their own chats