Query Details Page

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4.1 Overview

The Query Details page is where you manage a query end-to-end, from initial creation to final ticket delivery.

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4.2 Screen Reference

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4.3 Header Actions

• Back Button → Returns to the queries list.
• Call Back → Send a notification to the agent who created the query to call the customer.
• Assign To → Assign the query to another user if needed.

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4.4 Query Information Section

• Source → Shows how the query was received (e.g., Phone).
• Type → Indicates Domestic or International ticket.
• Trip Type → Shows One Way or Return journey.
• # PAX → Displays number of passengers.
• Customer Info → Shows name, email, and contact details.
• Initial Remarks → Displays notes added during query creation.

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4.5 Query Actions

• Force Close → Closes the query when no further action is required.
• Cold Follow-up → Moves the query to follow-up at a later stage.

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4.6 Reopen Option(After Query has been marked as Done)

• Re-open (Cancellation) → Reopens query for ticket cancellation.
• Re-open (Date Change) → Reopens query for modifying travel dates.

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4.7 Activity Log & Notes

• Shows complete history of actions performed on the query.
• Tracks:
  • Query creation
  • Passenger updates
  • Quotations
  • Payments
• Add Custom Note → Add manual notes for reference.

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4.8 Quotation Proposals Section

• Displays all quotations created for the query.
• Add New Quotation Proposal → Create a new quotation for the customer.

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4.9 Payments Section

• Shows all payment records for the query.
• Includes:
  • Date
  • Amount
  • Mode
  • Status