Billing Queue

5.1 Overview

The Billing Queue is used by agents to send finalized queries for payment processing to managers.

• Agents do not process payments
• Agents initiate the billing workflow

5.2 What You Can Do

• Send Query to Billing Queue → Move a completed query for payment
• Attach Billing Documents → Upload invoices or supporting files
• Trigger Payment Process → Notify managers that billing is required

5.3 How to Send a Query to Billing Queue

Step-by-Step

1. Open the Query Details Page
2. Click on “Send to Billing” / “Assign Query”
3. A side panel will open
4. Upload billing documents (optional)
5. Click Submit

5.4 One-Line Field Explanation

• Billing Documents (Optional) → Upload files required for billing verification
• Submit Button → Sends the query to the Billing Queue

5.5 Daily Usage

• Send only confirmed and finalized queries
• Ensure all booking details are accurate before sending
• Upload documents if needed to avoid delays in billing

5.6 Important Notes

• You cannot see or track the Billing Queue
• Once sent, the query is handled by managers
• Incomplete details may delay payment processing